Marketing your small business is very confusing to most small business owners and advertising managers. How much should I spend? WHERE should I spend it? Should I not spend anything and only work on social media? So many questions about the changing face of marketing that many businesses have forgotten that there is more to marketing than simply spending money to attract traffic.
The essence of effective marketing is the ability to attract the customers attention and once having attracted it, to deliver an experience that will assure you that they will come back to repeat it again and again.
From my experience with many business owners, there are many who have simply forgotten this rule. Many believe that simply getting people to their doors is all it takes. The truth of the matter is that you have competitors who DO understand this rule and are probably going to end up with some of your customers at some point.

There's more to marketing than spending money
Unless….
You go back to the principle and and brush up on your business strategy for keeping your most profitable customers and having a process to handle incoming new customers (or potential customers) from your advertising programs.
Too many times I have seen where businesses have the belief that more customers will equal more profit. Some of that time, it is correct. However, if you continually gain more customers only to have them visit you once and never come back, you are probably going backwards.
Your marketing dollars should factor in not just the advertising expense, but also factor in the system to handle new customers.
If you have a hair salon, for example, a first time visitor is probably going to have a lot of questions. Some questions they will ask, but many will be simply questions like, “Do I feel comfortable here?… Are these people going to be able to listen to my hair care wants and desires?” …. and so on.
As a business owner, it is up to you to climb into the mind of your customers and figure out what questions they are going to have during their first visit to your store. You must take care of those questions and concerns or your first time visitor will not be a second time visitor!
Once you have determine the questions and concerns you believe your first time visitors may have, then your second step is to design a system for your business to handle them. Even if your business is typically not a high repeat business, let’s say a real estate business, by taking the time to understand what your customer wants and needs you will have another form of repeat business – referrals.
I hope this makes sense – marketing is not just getting people to your door. It’s the entire system that your business uses to process potential customers without alienating your most profitable ones you already have.
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